If you're having trouble getting through to Duke Energy to report a power outage, you're not alone.
Duke Energy says there's a problem with its phone system and customer service lines are down. They say they are working to fix the problem as quickly as possible.
Duke Energy says customers can go to their website to get updates on power outages. For most Triad counties, there is no estimated time for when power could be restored, according to the Duke Energy outage map.